E-Learning
Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the cus...
- Delivery
- Self-paced
- Duration
- 75 mins*
- CPD
- 3 CPD units
- Provider recognition
- CPD
- Provider
- VideoTile
Course overview
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.
Provider-stated duration. Allow time for any reading, practice and assessments.
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Check that the training, assessment and any certificate meet your needs. Practical assessments, licences and separate exams are included only where the course details say so. If an important detail is missing, contact us before buying.