FAQs

Questions about courses, qualifications, CVs and sharing.

Short answers about what is available today and what is still being prepared.

Courses and account entry

Can I buy training through MyWorkLife?+
Yes. Browse the catalogue, review the course details and sign in or create an account to buy. Course purchases are separate from document storage and CV tools.
Is the CITB HS&E test an online course?+
No. You can request a CITB Health, Safety and Environment test booking through our separate test-booking service.
Can I continue buying after creating an account?+
Yes. Start from your chosen course and we will keep that selection while you sign in or register, so you can return to the same purchase.
What certificate or qualification will I receive?+
This depends on the course. Check its assessment, certificate and recognition details before buying. Training, a completion certificate and a regulated qualification are different outcomes. Contact us if the course page does not answer your question.

Qualifications and evidence

Are my user-added qualifications issuer verified?+
No. Adding a record or file does not verify it with its issuer. It helps you organise the evidence you hold.
What can I upload as evidence?+
Qualification evidence can be PDF, JPG, PNG, WebP, HEIC or HEIF, up to 10 MiB per file.
Can I share one individual certificate?+
The link includes the records or documents in the category when you create it, rather than one individually selected certificate. Recipients see current details for those included records; create a new link for later additions.

CV builder

What does the CV builder produce?+
Create and edit a CV draft, then download a PDF.
Can I find work through MyWorkLife?+
Matched work opportunities are coming soon. You can currently use the training, qualification records and CV tools to prepare for your next step.
What will document storage and CV creation cost?+
We are planning a subscription with 3 months free, then £0.99 a month for document storage and CV creation. Subscription checkout is not open yet. Creating an account today does not start a paid subscription or trial countdown.

Privacy and sharing

Can employers see my whole account?+
No. A link gives access to the category you choose, such as your qualifications or documents. You set an expiry and can revoke the link. A recipient does not gain access to your whole account.
Can a revoked link recall copies someone already saved?+
No. Revocation can stop further access through that link, but it cannot recall copies or screenshots already saved by a recipient.
Where can I get help accessing my account?+
Use password recovery if you cannot sign in, or contact support for help.

Still need help?

Send a message with your question. If it relates to a purchase, include the order reference you have available.

Contact support